I started working on a post almost two hours ago. I was having trouble moving photos around. I tested my Internet speed, and while the download speed was normal for WiFi at 750 Mbps, my upload speed, which is normally 40 Mbps, was only 0.22 Mbps. I restarted my modem, but that didn’t help. I went to the troubleshooting bot, and it only tests download speeds, but after 30 minutes of doing whatever it does, the bot said it found some problems with my configuration, but couldn’t fix them and gave up.

I got back on and finally got on a live chat with Pryia after 15 minutes of typing “Chat with live person,” “Live chat,” “Real person” between the bot asking if I wanted to change my question. I told Pryia my problem, she tested my modem and said she had to reprovision my modem, add some new features to my service, and it would only cost me $10 a month more than I pay now. I said no, and she typed “let me explain for you…” I tried to explain why she needed to reprovision my modem and increase my monthly bill. I said no, again, and that I would check to see if there were any new services in the area I could switch to before I made a decision that would increase the monthly bill of my current service. Then I typed, “In the meantime, you need to fix my upload speed!”

She said she understood, changed her tone of writing, and asked how my day was going while she worked on the problem. I told her it was great until my upload speed went to hell and I couldn’t upload photos. In an attempt to appear nicer, she asked how my new year was, how my family was, how work was, etc., with all kinds of smiley and heart emojis. In the end, it took about 30 seconds for her to fix the problem. Why she couldn’t have simply done that from the start instead of giving a bunch of scammy BS trying to increase my monthly payments really pissed me off. After all that, I ran out of steam to post more photos.